FAQs
Bespoke means “custom made”. Hence, Bespoke Jewellery is designed and made especially for you. It all starts with a conversation; our celebrity designer will interact with you to learn what ideas you have and the reason you’re creating this piece in order to explore the possibilities mutually. From this, designs that will capture your story while staying true to Flin Lee’s signature finesse are developed.
The time required to complete a commission depends on the complexity of the design and other ongoing projects. On average, it takes roughly 6-12 weeks from the initial consultation. For a more accurate estimate, get in touch with our team.
The following steps are involved in creating a bespoke piece:
- An initial in-person consultation is set up, where we will talk you through the design process and outline your inspirations, budget, gemstone preferences, and design direction.
- Based on the choice of your gemstone, our designers will then work their magic to present sketches and concepts on paper for your perusal. Upon approval of the final hand drawn sketch, a 3D rendered model of your piece will be created to give you a realistic preview of the final product.
- As we start preparations for your bespoke piece, we will begin our curation process, sourcing a selection of magnificent stones for your commissioned piece.
- Once the gemstones are delivered to our workshop, your commissioned piece will be handcrafted by us. This process is highly intricate and generally takes between 6 to 12 weeks (subject to the complexity of your design).
- We will contact you once your bespoke piece is finally ready. We will then deliver your bespoke piece straight out to you or you can drop by our atelier and collect it yourself.
As every bespoke piece is different, there is no fixed amount for commissioning it. We will provide you with an initial quote for your bespoke jewellery once you have expressed your interest.
The prices of a bespoke diamond vary depending on the metal used (i.e. 18K Gold, Platinum), the type, size, and quality of the gemstone, as well as the complexity of the design.
We recommend you to spend what you can afford without having second thoughts about your purchase. The occasion of an engagement is the start of a remarkable journey and you should be completely happy and satisfied with the ring you have purchased. Our team are at your service to provide you with the best options based on the budget you set.
We advise you to inform us at least 1 year prior to your planned proposal if you wish to commission a bespoke engagement ring. If there is uncertainty around the time of your planned proposal, you can look into our exquisite collection of engagement rings to select the perfect ring of your choice. Our engagement rings can be personalised by engraving them or by selecting a unique gemstone.
We work mainly in 18K (750) Yellow / White / Rose Gold and Platinum (PT950).
At Flin Lee, we work with all coloured stones and diamonds. We maintain a limited collection and primarily source for gemstones on demand to ensure the best possible price.
Yes we can. You can contact us to find out more.
Our expertise in the craft will always ensure the perfect fit for you. However, in the unlikely scenario where you are unhappy with the fit, we offer alteration services to help you get that perfect fit. For issues related to manufacturing defects, Please refer to our Return Policy
Yes we do. We provide a range of jewellery services such as:
- Ring re-sizing
- Ring engraving
- Cleaning and polishing
- Re-plating
- Tightening of prongs on solitaire diamond rings
Our bespoke pendants will not be accompanied by chain unless requested, or otherwise stated. We do offer a variety of chains that you may purchase separately.
Yes you can. We advise you to set up an appointment with us to find out more.
We are unable to accept returns or exchanges on bespoke pieces.
We accept bank transfers, credit card payments, and cash of not more than S$20,000. We also accept payments made with cryptocurrencies.
Full payment is necessary in order to begin the bespoke process. In the unfortunate event where you decide to forgo the bespoke commission, you may contact us so that we can evaluate and work on your request.